General Terms and Conditions

The utilization of the services or the contracting of products and/or of the services in https://embutidosezequiel.com assumes acceptance of the following terms and conditions:

1. Acceptance of the contracting terms and conditions

By means of the acceptance of this agreement, the user declares as follows: I am an individual of legal age with capacity to enter into agreements and I have read and accepted these Terms and Conditions.

These terms and conditions (hereinafter, "the Terms and Conditions") govern the legal relationship arising from the contracting processes executed by the users (hereinafter, "the Users") and the web page with the URL https://embutidosezequiel.com, owned by FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, S.L. (hereinafter, ‘https://embutidosezequiel.com').

Users accept the Terms and Conditions from the moment they use (consult, visit, etc.) or engage any service. This document may be printed and stored by Users.

https://embutidosezequiel.com offers Users the telephone number 0034 987598513 and the email address [email protected] for submitting any queries regarding the Terms and Conditions.

2. Applicable legislation

These Terms and Conditions are subject to the provisions of Law 7/1998, of 13 April, on General Contracting Terms and Conditions; Law 1/2007, of 16 November, on the Defence of Consumers and Users; Law 1906/1999, of 17 December, on Telephone and Electronic Contracting; Organic Law 15/1999, of 13 December, on Personal Data Protection; Law 7/1996, of 5 January, on Retail Commerce; and Law 34/2002, of 11 July, on Information Society and e-Commerce Services.

If you live outside Spain, and the Spanish law could not be applicable because of your own local laws, it would not be possible for you to hire the services of products of https://embutidosezequiel.com.

3. Modification of the General Terms and Conditions

https://embutidosezequiel.com may modify the Terms and Conditions without notifying Users beforehand in order to improve the services offered through the web. By modifying the Terms and Conditions set out on the website of https://embutidosezequiel.com, the duty to give notification shall be deemed as having been adhered to.

In any case, before using the services or hiring the products, the Terms and Conditions may be reviewed at any time.

4. Products and services description

The products offered by https://embutidosezequiel.com and purchased through our website or telephone might be returned in the next 15 days after the reception of the goods without any penalty, to the provisions of Law 1/2007, of 16 November, on the Defence of Consumers and Users and Law 7/1996, of 5 January, on Retail Commerce.

Before cancelling your order, we recommend you to contact us via phone or email.

5. Intellectual property policy

The content provided by FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, S.L. is subject to the intellectual and industrial property rights exclusively held by FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, S.L. or the individual or legal entities forming said company. By acquiring a service, https://embutidosezequiel.com does not confer upon the acquirer any right to alter, use, reproduce, distribute or publicly disclose it, whereby FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, S.L. reserves all these rights. In addition to the content included on https://embutidosezequiel.com, intellectual property extends to the logos, design, images and source code used for the programming of said website. Any non-authorised reproduction, distribution, marketing or transformation of these contents is a breach of the https://embutidosezequiel.com intellectual property rights or of the relevant holder. FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, S.L. reserves the right to take any legal action in relation with any illicit use of its website contents.

6. Service use policy and liability

https://embutidosezequiel.com does not guarantee the permanent availability of services and shall not be held liable for any damages and detriment caused due to unavailability of the service owing to unforeseeable circumstances or errors in electronic data transfer networks that are beyond its control.

https://embutidosezequiel.com shall not be held liable for the content of links to other third-party websites which, as such, it is unable to control. The USER states that he is aware that the information provided by https://embutidosezequiel.com through its sections or services is solely provided for informational purposes.

7. Privacy and personal data protection policy

By providing an email address or other personal details, as a necessary requirement for engaging certain services, Users give their consent for those addresses to be processed and used for sending commercial communications promoting or advertising the services or products offered by https://embutidosezequiel.com. https://embutidosezequiel.com provides Users with the email address [email protected] and the telephone number 0034 987598513 for revoking any consent given.

https://embutidosezequiel.com states that it complies with the applicable regulation with respect to data protection, in particular, Organic Law 15/1999, of 13 December, on Personal Data Protection and Royal Decree 1720/2007, of 21 December, implementing the aforesaid organic law. https://embutidosezequiel.com provides its customers with the contact details mentioned in the previous paragraph in order to exercise the right to access, rectify, cancel and oppose the data as guaranteed by applicable legislation.

8. Notifications

All notifications, requests, petitions and other communications to be made by the parties in relation to these Terms and Conditions shall be made in writing and handed over personally or sent via registered post or email.

9. Nullity of the Clauses

If any clause of these General Terms and Conditions is null and void or becomes null and void, then the remainder of the General Terms and Conditions shall remain in force as far as possible and the relevant clause shall be replaced by a clause that reflects the intention of the original clause as much as possible.

10. Applicable legislation and competent jurisdiction

These Terms and Conditions shall be governed and construed in line with the laws of the kingdom of Spain.

For any litigious matter or which affects the Website of https://embutidosezequiel.com, Spanish law will be applicable and the Courts of Villamanín shall be competent to resolve any conflict arising from or related to this Website.

Payment Methods

At Embutidos Ezequiel, three payment methods are available: credit cards, Paypal and bank transfer, and no extra fees are charged. The security of the payments is absolutely proven: the purchase process has a 256-bit encryption and has a SSL certificate from the prestigious security company GeoTrust.

Credit Card

Visa, Mastercard, JCB and American Express cards are all allowed through bank payment gateway. Card details are not provided to Embutidos Ezequiel and, naturally, we are not responsible for the storage. Apart from being easy and quick, choosing to pay with credit card makes the order to be immediately processed.

PayPal

At Embutidos Ezequiel it is possible to pay with PayPal with no extra charges. To that end, when confirming the order, the customer is required to enter the email linked to the PayPal account. Financial and personal details are automatically encrypted during all the process.

Bank Transfer

The customer is required to transfer the exact amount of the order to our bank account number, which would be provided on the order confirmation. Once we have received the amount of money in our bank account, we will confirm the order and start preparing it.

It is the most traditional method and it consists on making an income in any of our bank accounts. This method is slower since it requires manual validation, even though this process can be accelerated by sending the bank receipt to [email protected].

Bizum

Once you have selected Bizum as a payment method, in the payment gateway, enter your phone number and your Bizum key (which you can get from the bank's APP) and you are ready. In case your bank does not have the Bizum key, it means that it is working to offer e-commerce payment. Another possibility is that your bank already allows you to complete Bizum payments directly in your bank app, so you only need to enter your phone number at the time of payment and you will receive a notification from your bank to complete the payment in their app.

Shipping Conditions

FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, S.L. will only process the shipping after having received the order at the web page, and once the payment has been confirmed. Payment confirmation is automatic when using Paypal or credit card as payment methods. However, if the customer chooses bank transfer as payment method, please notice that the order can be delayed since it may take up to two days to validate the order.

 

Shipments to Spain

Parcel delivery to Spain (Mainland Only) is 4,95€ (VAT included), unless the order is over 60€, in which case delivery is free of charge. Once the order has been confirmed, shipments take between 24 and 72 hours to be delivered.

There is no shipping to Ceuta, Melilla, Andorra or Gibraltar.

If the delivery is to the Balearic Islands, it will cost €9.95 (VAT included). In no case will the delivery be free of charge, whatever the amount of the order. In the case of the Canary Islands, the order must be placed by phone or email, it is not available through the web and there will be no free shipping costs, which will be calculated according to the weight of the package. In the case of shipments to the Canary Islands, [[COMMERCIAL_NAME]] is not responsible for any extra charges that may be generated in customs.

Shipments to Europe

In the case of orders to the European Union, shipments can only be processed to France, The Netherlands, Germany, United Kingdom, Italy, Ireland, Belgium and Portugal. In this case, the exact shipping costs depend on the parcel weight. This information will be provided through the purchase. Under no circumstances can the shipping be free of charge, regardless of the order amount. There is no shipping to islands nor special status territories, such as Azores, Madeira, San Marino, the Vatican o Corsica.

See below shipping options for all available destinations:

 

	Up to 5Kg	5,1kg - 10kg	10,1kg - 20kg	20,1kg - 30kg	30,1kg - 40kg	40,1kg - 60kg	60,1kg - 80kg
Germany	16,00€	19,50€	25,00€	27,00€	49,00€	73,50€	98,00€
Austria, Denmark, Luxembourg, Netherlands and Czech Republic	20,50€	22,50€	26,00€	30,00€	51,00€	77,00€	102,00€
Belgium	18,50€	21,00€	25,00€	29,00€	49,00€	74,00€	98,00€
Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania and Sweden	36,50€	42,00€	50,00€	63,00€	100,00€	150,00€	200,00€
Cyprus	71,50€	122,00€	223,00€	325,00€	446,00€	668,00€	891,00€
Slovakia and Slovenia	28,00€	31,00€	34,00€	38,50€	68,00€	102,00€	136,00€
France	17,00€	20,50€	26,00€	29,00€	51,00€	77,00€	102,00€
Greece	46,00€	74,50€	132,00€	188,00€	263,00€	395,00€	526,00€
Hungary	52,00€	55,50€	58,00€	71,50€	115,00€	172,00€	229,00€
Italy	19,50€	22,50€	27,00€	31,00€	53,00€	80,00€	106,00€
Malta	52,00€	80,50€	140,00€	193,00€	280,00€	420,00€	560,00€
Poland	22,50€	26,00€	28,00€	30,00€	55,50€	83,00€	111,00€

 

Repayment Conditions

The products purchased in FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, S.L. have an extended satisfaction guarantee to that prescribed by law and is frequently applied by e-commerce websites.

This satisfaction guarantee extends the security and tranquility of the customer, in case an after-sales service is needed. The guarantee will be applied not only to the right of withdrawal, but also to the legal guarantees of the purchased products.

Right of Withdrawal

The customer shall have 14 days from receipt of the order to exercise his right of withdrawal; i.e. to return the goods for no reason. In these cases, the goods should be in good conditions without having opened the packaging. Moreover, as these are foodstuffs, they should be in perfect state of condition.

In order to return the products, the customer should contact first with FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, S.L., indicating that he wants to return the goods. In the following, the customer should send the shipment bearing the resulting costs to the following address:

Fábrica de Embutidos y Jamones Ezequiel S.L.

Crtra Nacional 630 km 99.5

24680 Villamanín (León)

Once we have received the goods and verified that everything is in perfect state of condition, the amount paid will be refunded within a maximum period of 15 days using the original payment method. In case it is not possible to make the return with the original payment method, the refund will be made by bank transfer.

Order errors or products in bad conditions

In case the order has been sent containing errors (either because the wholeness of the products has not been sent or because the products are wrong) or the products are in bad conditions, the customer should contact FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, S.L. within a period of 5 days after having received the order so as to solve the problem. In case the products are in bad conditions, it would be justifiable that the problem has not been seen when receiving the goods. In this case, the claim could be filed later, but always before the expiration date of the product.

In these cases, FÁBRICA DE EMBUTIDOS Y JAMONES EZEQUIEL, S.L. will bear the costs of the return and, if applicable, a new shipment.